Delivery & Returns

It all depends on the shipping method you choose when you placed your order. Here are the different times based on the different shipping options:

Door to Door - 4-7 working days.

Click and collect - 5-7 working days.

Please check your order status on Miladys.com.

You can choose between two convenient delivery options: 

1. Door to door - We can deliver to your home or work with the door to door option. There are certain outlying areas in RSA where orders will be delayed. 
2. Click and Collect - we can deliver to any of our South African Miladys stores.

Get FREE delivery on purchases over R1000!

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To track your order, you can choose from the following:

1. Visit miladys.com and select ""track my order"" at the bottom of the page. Enter your order number and we'll tell you the status of your order!
2. You can also track the status of your order by logging into your profile on miladys.com and clicking on ""My Orders"". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice. You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order."

While we’d love to bring you all the items you’ve ordered, the items were out of stock at the time of packing your order. Please keep an eye on your inbox for refund information for the items that we were unable to deliver to you during this time.

You will only be able to order merchandise that is in stock. If your size is not available, then you will not be able to select that size. However, if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

We'll be sad that you want to cancel your order but happy to help! All you need to do is contact our Call Centre agents on 0800212535 or drop us a mail at [email protected], include your order number and request and we will be able to cancel your order and refund the payment using the original payment method.

It all depends on the payment method you used when you placed your order. Here are the different times based on the different payment options:

1. Credit Card: This will take 5-7 working days (excluding weekends and public holidays) to reflect in your account.
2. MILADYS Account: This will take 24-48 hours to reflect in your account.
3. Gift Voucher & EFT Payments: It will take 24-48 hours for a voucher to be emailed to you.

You may return your order to drop it off at your nearest MILADY'S store for FREE (conditions apply).

• All return items must be in good condition with barcodes still attached.
• You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in.
• You’ll only get your cashback once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit. Sorry! We can’t accept returns on pierced jewellery, underwear, swimwear or cosmetics – unless they arrived damaged.